IT Technical Support

Job Description

• Check computer hardware (HDD, Mouse, Keyboards etc) to ensure functionality.
• Managing corporate IT infrastructure include VPN connectivity, Router, Switch and LAN maintenance, virus protection, phone system, sound system, and camera security.
• Perform minor repairs to hardware, software, and equipment.
• Prepare and maintain IT operation, application, system and network.
• Set up computer equipment for employee use, performing or ensuring proper installation for all software and system.
• Provide IT technical assistance and support.
• Ensure security and privacy of networks and computer systems.
• Develop training materials and procedures, and/or train user in the proper use of hardware and software.
• Troubleshooting system and network problems and diagnose and solve hardware/software faults.
• Prioritize, manage, and track open cases at all relevant department.
• Support the roll-out of new application.
• Testing and evaluating new technology.
• Assist in evaluate and develop necessary process to ensure the system incorporate the approved information security measure.
• Establishing a good working relationship with users and other professions.
• Encourage and promote a collaborative, trust and transparent working culture.
• Actively involved in discussion of IT issue and its status, provide feedback on effectiveness of post- IT corrections process and give recommendation for changes.
• Other tasks assigned by Senior IT Technical Support.

Job Requirements:

• Bachelor’s Degree in Computer Science or relevant field.
• At least 4 years of technical support experience
• Experience in Server and storage vendor or Microfinance or Banking sector is preferred
• Good analysis and troubleshooting system and configuration
• In depth understanding of diverse computer systems and network
• Good knowledge of internet security and data privacy principles
• Honesty, excellent interpersonal skills, and strong negotiation skills
• Meticulous approach to analysis, evaluation and problem solving
• Good written and spoken English.

How to apply!
Submit your CVs to our Talent Acquisition Team (TAT),
Via email to: hr@mjqeducation.edu.kh
Telegram: 012 797 939
Tel: (855) 12 797 939, (855) 93 335 564

*Note: CV without photo will not be selected for shortlisting.