Store Supervisor _ Intercon Bookstore

Job Description

. Welcoming all Customers who come to visit and to get service from IB store
. Checking & Verifying all “Daily Sale Receipt”, by making sure that sale receipts are correct before submitting to Bursa
. Proposing corrective actions on POS System and Hard Copies after found the mistake of Sales receipt to Assistant Operation Manager/Operation Manager or Other relevant Departments
. Planning “Daily”, “Weekly”, and “Monthly” Tasks, and assigning to employee under supervision
. Leading and Monitoring all store’s daily operations to ensure positive working productivity
. Handling for Daily Bank remarking and reporting to Bursa on time
. Playing a role as “Sale” at counter to provide service to customers, especially during new term opening session
. Answering calls from clients who asks for inquiries from IB store like products, and service
. Handled for approving “Voiding Receipt”, if assigned
. Coordinating with CDs, and Assistant Operation Manager to do inventory projection
. Planning and Processing Purchased Request to Central Warehouse
. Performing PR Approval request through “Email” & “System” on time to Upper levels & Central Warehouse
. Managing all inventory delivery schedule from Central warehouse by making sure that the inventory delivery to IB store warehouse on time
. Planning with IB staffs under his/her own supervision to do physical inventory counting on regular basis required by Assistant Operation Manager
. Planning with IB staffs under his/her own supervision to ensure that IB stores are having enough stocks to sale to clients
. Preparing plan and leading IB staffs under his/her own supervision to organize schools package before New Terms, and New Semester started
. Participating in proposing to change inventory purchasing after finding error like inventory over/shortage within its own store
. Organizing plan to request New Items stocks for putting in place at IB stores
. Leading inventory storage within internal IB warehouse by making sure that inventory to place in the right place and storage
. Controlling and Making sure that All Stock Card internal store warehouse is updated every month
. Leading teams in collecting all Customers complaints from internal & external customers of IB
. Supporting Assistant Operation Manager to do Quarterly & Yearly planning to track and to evaluate “Customer Complaints” from IB stores
. Preparing & Reporting “Quality Service” finding to Assistant Operation Manager, or Operation Manager as per approved plan
. Handling effectively to solve “Customer Complaints” from customers
. Fully responsible for working with IT, Assistant Operation Manager, & Other relevant departments to provide practical training on POS System usage for new IB staffs
. Conducting evaluation ability of new staffs by making sure that they can use POS system in a correct manner as well as effectively
. Following up a “New Pricing” updated on time into POS system with Assistant Operation Manager, if any
. Participating with Assistant Operation Manager design SOP for executing within IB
. Providing internal training on SOP to all IB staffs
. Monitoring activities of employees making sure that they are following the approved IB’s SOP
. Checking All Documents before conducting Internal “Monthly”, “Quarterly”, and “Yearly Auditing” within IB stores by ensuring that all Finance Auditing Requirements will not be defected, whenever “Company Audit Department” conducted IB auditing
. Proposing solution to do correction after finding that defections were made to support for complying within Audit Department requirements
. Coordinating to provide all kinds of documents and verbal reasons to support to Auditing Department

Job Requirements:

. Bachelor’ s degree in business management or any closely related fields
. At least 3+ years’ working experience indoor sale or Customer Service management
. Ability to prepare planning
. Basic Knowledge of Accounting Skill, especially Inventory Management
. Result and customer-service oriented
. Committed and responsible team player
. Excellent interpersonal skills essential
. Good organizational skills and ability to work well with other department
. Must have knowledge of retail operating principles, cashiering, budgeting, management principle, inventory and accounting
. Ability to work with a diverse group of people and have strong multi-tasking skills, excellent oral communication skills and the ability to perform consistently, even under pressure
. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
. Employee development and performance management skills.

How to apply!
Submit your CVs to our Talent Acquisition Team (TAT),
Via email to: hr@mjqeducation.edu.kh
Telegram: 012 797 939
Tel: (855) 12 797 939, (855) 93 335 564

*Note: CV without photo will not be selected for shortlisting.